For International shipping  you should receive your order within 5-12 business days, depending on your region. Once a shipping label has been created for your order, you will receive a tracking number by email. Please check your spam and promotions folders if you do not see this in your regular inbox.

We use efficient and damage-resistant packaging to meet local shipping requirements and minimize damage rates. More details here.

All sales are final. 

​However, in the rare case your package arrives damaged, or there are delivery issues, your item will be replaced or issued a refund, upon showing detailed photos of damage or if delivery issues are not due to wrong address information provided by you.

If products are damaged please provide detailed photos as soon as possible, maximum 10 days upon receiving the items.

Do NOT throw away the packaging.

​PLEASE GET IN TOUCH IF THERE ARE ANY ISSUES ONCE YOU HAVE RECEIVED YOUR ORDER.For all order enquiries, please email info@creationsawol and state your order number.

The product prices displayed on the website are exclusive of all duties and taxes. At checkout,
regional taxes and shipping fees will be applied to the retail price.

The recipient may be liable for all import duties, customs and levied by the country you are shipping to.

WHEN AN ORDER IS PLACED THROUGH OUR WEBSITE WE WILL ASK FOR YOUR NAME, EMAIL ADDRESS, DELIVERY AND BILLING INFORMATION. THIS INFORMATION IS PASSED ONTO OUR PAYMENT PLATFORMS. WE DO NOT RECEIVE ANY OF YOUR BANKING DETAILS.

SOME DIRECT PURCHASES OR COMMISSIONS MAY ALSO BE PAID FOR VIA BANK TRANSFER. PLEASE EMAIL ME IF YOU WOULD LIKE TO PAY THIS WAY.

We do not share your personal information or your email address with a third party. Only Creations Awol will make use of your information.

If you have signed up to our email list, you will be able to unsubscribe at any time by clicking on the link at the bottom of our emails.

ALL IMAGES ARE COPYRIGHT CREATIONSAWOL AND PROTECTED UNDER COPYRIGHT LAW.

Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior
approval by Alexandra Nereuta and creationsawol.com

The client undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may contravene the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, content , etc. without express approval from Creations Awol. Creations Awol, creationsawol.com or Alexandra Nereuta can not be held responsible for the possible misuse of such products.

The creationsawol.com shop offers the following payment methods:

Credit card

Paypal

After payment is completed, creationsawol.com will proceed with a standard verification, so that it is possible to process and send the order. The customer will receive an email with confirmation that the order has been paid, as well as the corresponding invoice.

All products and/or services available at creationsawol.com
can be purchased, except in cases of breakage or stock limitation, as well as on order products, whose availability may vary. The products may be unavailable without prior notice, but, in these circumstances, they will be properly identified in the creationsawol.com shop .

In case the product is no longer available after the purchase has been completed, creationsawol.com undertakes to contact the customer, by telephone or email, as soon as possible in order to streamline the process with the customer.

At creationsawol.com the prices shown are in EURO, and the applicable tax rates are applied in accordance with the regional law in force upon checkout.

The customer may cancel an order placed while it is being processed. You are requested to inform creationsawol.com through the following email contact: info@creationsawol.com

If the request for cancellation has been made after the order has been shipped, it will be forwarded for delivery and the customer may choose to refuse to accept the same. The creationsawol.com shop is not responsible for possible delays in the treatment of cancellation of orders.

The creationsawol.com shop reserves the right not to process orders or refunds in the event of data inconsistency, fraud or misconduct of the customer, as well as technical issues unrelated to creationsawol.com

The customer may file a complaint regarding any question, act, information or service provided regarding creationsawol.com by contacting the email info@creationsawol.com

This contract is subject to Canadian law and current legislation.

OUR WEBSITE USES FUNCTIONAL AND REQUIRED COOKIES.